Refund poilicy
We are confident that our software will meet your business needs and expectations.
Your satisfaction is crucial to us and we work hard to earn your approval of our software.

In case you encounter a technical deficiency in our program which directly affects your ability to meet a specific need, we will, at our discretion, refund you the purchase price within 30 days of purchase.

Before you apply for return

If you have problems running our software on your computer, the answer may be a simple e-mail or phone call away, or might be found in the Knowledge Base. We assist you to diagnose and fix the problem. Our professional and trained support team is happy to help out when you need it. If you are having difficulty installing any of our products, contact our qualified staff and you will get professional assistance.

Refund Procedure

To request a refund, simply send an email to within 30 days of your purchase.

Please note that by receiving a refund you are obligated to remove the software and all related files from your computer and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.

You will be required to uninstall and remove the application from your computer.


Before ordering the software for installation on your computer, you must make sure that your computer meets all the system requirements listed on our website. A refund is allowed only if the fault lies within our product and is not caused by your computer mis-configuration.

We reserve the right to decline refund requests in the following cases:

  • If unsuitability of the product for the customer's purpose is clear from the contents of our web site (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the features' list for our software, or which are not build in the DEMO version valid at the date of purchase).
  • We will not issue refunds for products purchased at discounted prices. You must make sure that you try the evaluation versions carefully to determine the suitability.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.